All 187 rooms are air-conditioned and have free WIFI. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. The friendly staff was a bit lost with the large number of guests and they were not being able to be effective. Price Guarantee Plus excludes packages (where sold), are available if you pay for a room on Hotels.com and find a lower rate for the same room and same itinerary on Hotels.com or another website up to the time of check-in. This is carried through the 187 guest rooms as well as other parts of the hotel. Bjorn Business - 20/03/2020 Confirmed reviews ALL. Sorry for the delay! Really good breakfast. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We would like to point out that in the public areas of the hotels you must always wear a mouth and nose protector. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We have intensive hygiene & prevention measures to ensure your safety. Mit dem … Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…, Dear Soeren Elvin A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. The S-Bahn (city rail) is just a few minutes' walk away. Business - 19/01/2020 Confirmed reviews ALL, It was just staying for the night and, as usual, I had a drink at the bar in the evening and nice breakfast in the morning, Jeppe Couples - 17/01/2020 Confirmed reviews ALL, Jane Friends - 15/01/2020 Confirmed reviews ALL. Select an option below to see step-by-step directions and to compare ticket prices and travel times in Rome2rio's travel planner. I will share your comments with our team. Das Frühstück wird täglich serviert. However, charges can vary, for example, based on length of stay or the unit you book. Safe, Kühlschrank bzw. I will share your comments with our team. Room was immaculately clean and location was fantastic. Hotel Hafen Hamburg; Radisson Blu Hotel, Hamburg; Mercure Hotel Hamburg City; Sylc. Whether Hafenwasser or Strandperle - our crew has the perfect cocktail for you! Central location near hotspots e.g. LATE CHECK-OUT UP TO 6PM (Paying) Want to keep your room until 6pm on the day of departure? Customer review rating 4.5/5 5,180 reviews, I can take advantage of the Members' rate, Hotel for travellers looking for local and authentic experiences. A glass of wine with a water view, a beer for football or cool drinks with friends and colleagues after work in our bar. The newly renovated 4-star Mercure Hotel Hamburg City offers Superior Rooms with twin beds, queen-size bed/sofa and comfortable Privilege Rooms/Junior Suites with king-size bed/sofa. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…, Dear Guest, Thank you for taking the time to share your feedback. The Mercure Hotel Hamburg City has soundproofed rooms with air conditioning, a 50-inch LCD flat-screen TV and a portable desk. It is always a pleasure to receive positive feedback. Das Mercure Hotel Hamburg City hat dir einige Vorteile zu bieten: Das vielfältige Frühstücksbuffet ist der perfekte Urlaubsbeginn. Emily Tiedge Front Office Manager, Dear Vladimir S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. Offering access to Speicherstadtmuseum, which is 1.4 km away, the traditional Mercure Hotel Hamburg City … Nuno P. Families - 30/12/2019 Confirmed reviews ALL. It is always a pleasure to receive positive feedback. We hope to welcome you back to our hotel very soon! Business and family hotel with ample parking and parking garage spaces. Save on your reservation by booking with our discount rates at Mercure Hotel Hamburg City in Germany Und auch das Highlight des Mercure Hotel Hamburg City passt perfekt ins Bild: ein Meeting- und Eventraum, der nicht am, sondern im Wasser liegt. Location mit Seegang Im schwimmenden Kai 10 werden Konferenzen, Events oder Hochzeiten zu einem Erlebnis auf, über und unter Wasser. This hotel participates to Planet 21 and is acting in favour of Positive Hospitality. Moin and Ahoy in the PIER_1163 Bistro! Business - 05/12/2019 Confirmed reviews ALL, Soeren A. Due to the current situation and the Corona guidelines of the Hamburg Senate, we had to adjust some procedures accordingly. Friendly staff, great location and Nice room. T. Solo - 29/12/2019 Confirmed reviews ALL, Jp J. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Contactless check-in and contactless check-out are available. Book this property and collect stamps after your stay. Are there restaurants at or near Mercure Hotel Hamburg City? Individually-wrapped food options are available for breakfast and dinner. Start Saving Today! 258-474 sq. Das Hotel allgemein. I had a privilege room with free minibar. The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines. Rmhg Families - 14/09/2020 Confirmed reviews ALL. Overall a good experience. It is always a pleasure to receive positive feedback. We dont like the rooms - new design. Das frisch renovierte Hotel, Mercure Hamburg City, liegt mitten im Herzen der Hansestadt! This property advises that enhanced cleaning and guest safety measures are currently in place. Das Mercure Hotel Hamburg City verfügt über schallisolierte Zimmer mit Klimaanlage, einem 50-Zoll-LCD-Flachbild-TV und einem tragbaren Schreibtisch. I will share your comments with our team. Direkt am Volkspark im Hamburger Westen gelegen, ist das 4-Sterne-Hotel das nächste Hotel zum HSV Stadion und der Konzert- & Eventarena. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Check any national, local, and health advisories for this destination before you book. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Would definitely stay again. Sincerely, Mit freundlichen Grüßen Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…, Online check-in: Your arrival will be carefully prepared by our team. WIFI in the communal areas Free WiFi is available in all public areas of the hotel. We wonder whey we where mooded from room 618 to 220. ? Details on site. We are glad that you enjoyed your stay and hope to see you again very soon. Rome2rio makes travelling from Hamburg Airport (HAM) to Mercure Hotel Hamburg City easy. Jedes Zimmer verfügt über: 50 LCD Flat Screen, Bad, Klimaanlage, mobilen Schreibtisch, Kleiderschrank inkl. 53. classics: fresh-innovative-Hanseatic "Hiss the sails!". Rooms are also outfitted with safes and minibars. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. We are sorry to hear that we could not meet your expectations. MIssing plug ins for smartphone charging on the bedside, the usb is not compatible with modern smartphones (outdated). Rooms were a bit dark and the carpet on the floor should have been changed some years ago. It is always a pleasure to receive positive feedback. More Top Hotels. F. Solo - 25/01/2020 Confirmed reviews ALL, Anonymous Business - 21/01/2020 Confirmed reviews ALL. I will share your comments with our team. Finally the bar is terrible. Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Kind Regards from Hamburg, Emily Tiedge Front Office Manager, Dear Marja-Leena, thank you for taking the time to share your feedback. I will share your comments with our team. Kind regards, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…, Dear Ioana H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. Room was okay for 2 nights, breakfast was also okay but completely devoid of variety. Check-in fast Rooms: Nice beds Nice TV Small "privilege"rooms Coffee machine on both rooms was defective, very old and overused. There was a coffee machine, but it didn't work well and made terrible coffee in very small quantities. Business travelers with proof of business-related travel are exempt from this tax. Good breakfast, maybe a bit pricy (€20 per adult, $10 for kids). from somewhere (maybee a closet in one of the neighboring Roms was squirking very much. Exclusions apply.See terms and conditions.When referencing the average time taken to reach a reward night, this is based on data of members who reached their 10th stamp between 01.01.2018 - 31.12.2019. ft.) in Superior, Privilege and Junior Suite categories. Sincerely, Katharina Küster Front Office Manager, Dear Jean-Pierre J., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Auch für ausreichend Parkmöglichkeiten ist gesorgt. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…, Dear Anette B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. We are glad that you always enjoy your stay and hope to see you again very soon after ....... Ps. The Mercure Hotel Hamburg City is a 4 star hotel with a unique decor concept inspired by Hamburg, the media city. Check any national, local and health advisories for this destination before you book. ALLSAFE stands for our new, enhanced cleanliness protocols & standards, & ensures that these standards are met in this hotel. Anonymous Families - 16/02/2020 Confirmed reviews ALL. I will share your comments with our team. Every week it's a real pleasure to stay in Mercure Hotel Hamburg City, Anonymous Business - 05/03/2020 Confirmed reviews ALL. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Please inform me when you plan a future booking in our Hotel. Would recommend anyone with a sense of Hamburg's traffic, coming from the south by car, to use this nice place as their save place. Room night for 2 children up to 16 years of age in your room. There is a clear gap on the age of the staff! Front desk staff will greet guests on arrival. It lies directly beside Bella Spanier and a city rail, just a short walk from monuments, a church and a theatre. Anurag Families - 19/08/2020 Confirmed reviews ALL. Save big with Reservations.com exclusive deals and discounts. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Unfortunately, this also applies to room cleaning and the minibar, as we try to minimize contact in the room. We were very pleased about your kind words. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Cannot tell anything about public transport connections though. The guests of the 4 star hotel are hosted in 187 air-conditioned rooms, equipped with mini bar, radio and television with satellite channels. Rome2rio is a door-to-door travel information and booking engine, helping you get to and from any location in the world. Friendly, polite, professional and fluent in English. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have nothing negative to say, except that i found trash behind the fridge. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Restaurant - still not good food. I managed to borrow a kettle from reception, but had to go to Lidl to buy my own tea bags and coffee powder. Malfunctioning A/C in hot weather was a big let down. There should be more staff in their 40/50 to pass their experience to the young staff. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Die neu gestalteten Zimmer sind im Stil des Hamburger Hafens eingerichtet. Superbude Hotel & Hostel St. Georg Spaldingstraße 152, 20097 Hamburg (Hamburg-Mitte) Quality Hotel Ambassador Hamburg Heidenkampsweg 34, 20097 Hamburg (Hamburg-Mitte) We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Emily Tiedge Front Office Manager, Dear Elinor, We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. At dawn, when the port is resting, you can find the right mooring place. This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. It is always a pleasure to receive positive feedback. The port has been the center of the city for centuries; it is the reason for the Hanseatic city's great wealth and unique culture, with the bourgeoisie of the suburbs along the Elbe, St. Pauli-Bohème and the wild nightlife around the Reeperbahn. The Mercure Team is great, always smily, friendly and service oriented. Günstige Preise Exklusive Businessrabatte bis zu 30 % NEU: Miles & … Rates from $68. Kind Regards, Emily Tiedge Front Office Manager, Dear Nuno P., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. Until then, we wish you a good time and stay healthy!! For more details, please contact the property using the information on the reservation confirmation received after booking. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. * Some hotels require you to cancel more than 24 hours before check-in. The main train station is 0.9 miles (1.5 km) away, the airport is 7.5 miles (12 km) away. Priceline™ Save up to 60% Fast and Easy 【 Mercure Hotel Hamburg City 】 Get the best deals without needing a promo code! Otherwise comfortable beds, small bathroom but OK and good standard. I asked for an Irish coffee, they didn't know what that was. Located directly by one of Hamburg's famous canals, the Mercure Hotel Hamburg City pairs typical Hamburg flair with a international bistro food. All in all pretty average. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Personal no very kind. Hotel Mercure Hamburg City is centrally located in Hamburg and is 1.5 km away from Central Railway Station and 16 km from the airport Fuhlsbüttel /Hamburg/. Blend normal croissants! © 2021 Hotels.com is an Expedia Group company. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…, Dear Miss T., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. Das zentral gelegene Mercure Hotel Hamburg City ist eine stilvolle 4-Sterne-Übernachtungsmöglichkeit für Privat- und Geschäftsreisende. M Solo - 18/03/2020 Confirmed reviews ALL. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…, Dear giuseppe a., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. Find all the transport options for your trip from Hamburg Airport (HAM) to Mercure Hotel Hamburg City … Due to current legal regulations, hotels can only be booked by non-tourist guests until further notice. Hotelstars Union assigns an official star rating for properties in Germany. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. (Paying). Hotels.com and the Hotels.com logo are trademarks or registered trademarks of Hotels.com, LP in the United States and/ or other countries. Mercure Hotel Hamburg City Hamburg - 4 star hotel. Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels. Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. A tad complicated compared to other Accor hotels I have stayed in. Din't took the opportunity to have a meal but from I saw it was good too. You must therefore confirm in writing prior to arrival that your trip is not based on a tourism-related event. The Mercure Hotel Hamburg City has soundproofed rooms with air conditioning, a 50-inch LCD flat-screen TV and a portable desk. The young man behind the counter spoke hardly any English, so communication was difficult. This is carried through the 187 guest rooms as well as other parts of the hotel. Our newly renovated hotel is situated in the heart of the Hanseatic city within walking distance of the city center. Excellent connection to the Autobahn. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations. It is always a pleasure to receive positive feedback. kind regards Denise Tomrell deputy director, Dear Anurag A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. hotel mercure hamburg am volkspark 7.13 k.m vom Stadtzentrum Es bietet Ihnen beste Verkehrsanbindungen zum In-Viertel Altona, zum Derby Park, zur … The Mercure Hotel Hamburg City is a 4 star hotel with a unique decor concept inspired by Hamburg, the media city. 49-inch LCD televisions come with cable channels. Trouble was that same minibar was not filled up during my four nights at the hotel. Many thanks for your understanding. Is there an onsite casino at Mercure Hotel Hamburg City? The Mercure Hotel Hamburg City is a 4 star hotel with a unique decor concept inspired by Hamburg, the media city. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.